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FREQUENTLY ASKED QUESTIONS

Q: How do I order?

  • To order a custom cake, cupcakes or decorated cookies, simply fill out the inquiry form at the bottom of this page. I respond very quickly (unless it's a Sunday or a holiday).​ Good info to include initially is the date of the event, number of people attending, dietary restrictions, where you are located, party type/theme.   We can then get going from there. 

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Q: How far in advance are you booking? 

  • I am generally booked at least 3 weeks ahead of the current date.  It's possible that I can create something with less lead time, depending on how booked I am in any particular week. Feel free to send me a message to ask.

  • For best availability, contact me well in advance Check out my  FACEBOOK  page pinned post for updated availability. (I update it weekly)

  •   For larger events or large quantities - bar mitzvahs, showers, receptions - it's best to reach out at least 6 weeks ahead. 

Q: How does the design/order process work? 

  • In addition to the basic information, I'm happy to see any inspiration photos/images/links you wish to show me.  I will sketch 1 - 3 different design ideas at various price points for you to choose from. Once the design/color scheme/flavors/materials are chosen, I will send you a confirmation to review.   I require a 50% non-refundable retainer to confirm your creation + date.  The balance is due prior to delivery.  I will always send you a photo of your finished item prior to final payment/ delivery.

Q: Do you bake gluten-free, dairy free, vegan, nut free, keto? Can you work with me related to specific medical diets or restrictions?  

  • Yes! Most of my menu is designed to be executed in a traditional sense, as well as for gluten free, dairy-free/vegan. I have keto options as well.  I do use separate, steam sanitized utensils for any baking related to food-allergies such as nuts, tree nuts, or other medical conditions.  There is a small extra fee per order for this baking over my regular pricing.  Always mention your food allergies or restrictions when you inquire. I'm here to make sure everyone can have a sweet treat.

Q: Do you have a retail location? 

  • I do not have a retail location open to the public. I "bake to order" and I use inspected commercial kitchens and a private decorating studio consistent with state and county law. 

Q: Are you licensed and insured? 

  • Yes, I have ServeSafe food handling manager certification, as well as the "egg breaker" licenses required to legally operate operate my business consistent with current state and county laws. I do carry appropriate insurance as well.

Q: Can I just pick up my items? Do you deliver? 

  • Due to current Covid-19 precautions, I prefer to arrange delivery. I do deliver, no contact front porch, for free throughout most of the North Shore. For a small fee, I can drop off in Chicago and near North/West suburbs.   

  • In rare cases, I will allow pick ups outside of my home in Highland Park. 

Q: Do you ship? 

  • Yes! I ship custom decorated cookies, cookie gift boxes, Decorate Your Own cupcakes and cookie kits anywhere throughout the United States.  

Q: How does pricing work? Can I get a volume discount? 

  • Check out my MENU page for a guide to basic pricing and cake sizes/servings.

  • There may be additional labor fees depending on the level of detail required in executing your cake/ cookie/ cupcake design. A fondant covered cake with a 3D modeled topper or additional details will cost more than a basic buttercream cake.

  • Discounts: In the world of cake and cooking decorating, more is more - i.e. the larger the quantity ordered, the more hours I spend hand decorating each cookie, cupcake or cake. There really isn't much of an economy of scale here. Items are priced accordingly to cover organic and special ingredients, labor, and the cost of running a legally licensed and insured business. :) 

Q: Do you bake holiday themed items? 

YES! In fact, I offer gift box items in my web store for several holidays including Halloween, Thanksgiving, Christmas, Valentines, Back To School/ Graduation, Teacher/Nurse Appreciation Weeks, Mother's Day, Father's Day.   Join my mailing list or follow me on Facebook to stay up to date with these fun sales.

 
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 Email Us! cupcakesarelovechicago@gmail.com

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