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FREQUENTLY ASKED QUESTIONS

Q: How do I order?

  • Click HERE to order from our latest holiday flash sale or always online items.

  • To order a custom cake, cupcakes or decorated cookies, simply fill out the inquiry form at the bottom of this page. I respond very quickly (unless it's a Sunday or a holiday).​ Good info to include initially is the date of the event, number of people attending, dietary restrictions, where you are located, party type/theme.   We can then get going from there. 

  • Email Me

  • FB messenger me

  • Text Me

Q: How far in advance are you booking for custom orders? 

  • Check the very top of this web page for my current availability.

  • I am generally booked at least 3 weeks ahead of the current date.  It's possible that I can create something with less lead time, depending on how booked I am in any particular week. Feel free to send me a message to ask.

  • For best availability, contact me well in advance to hold your date. 

  •   For larger events or large quantities - bar mitzvahs, showers, receptions - it's best to reach out at least 6 weeks ahead. 

Q: How does the design/order process work? 

  • In addition to the basic information, I'm happy to see any inspiration photos/images/links you wish to show me.  I will sketch 1 - 3 different design ideas at various price points for you to choose from. Once the design/color scheme/flavors/materials are chosen, I will send you a confirmation to review.   I require a 50% non-refundable retainer to confirm your creation + date.  The balance is due prior to delivery.  I will always send you a photo of your finished item prior to final payment/ delivery.

Q: Do you bake gluten-free, dairy free, vegan, nut free, keto? Can you work with me related to specific medical diets or restrictions?  

  • Yes! Most of my menu is designed to be executed in a traditional sense, as well as for gluten free, dairy-free/vegan. I have keto options as well.  I do use separate, steam sanitized utensils for any baking related to food-allergies such as nuts, tree nuts, or other medical conditions.  There is a small extra fee per order for this baking over my regular pricing.  Always mention your food allergies or restrictions when you inquire. I'm here to make sure everyone can have a sweet treat.

Q: Do you have a retail location? Do you have holiday sales? 

  • I do not have a retail location open to the public.  I do not bake inventory ahead of time, I bake to your order in an inspected, commercial "ghost kitchen" and a private decorating studio consistent with state and county law. 

  • We do have holiday / themed online pre-order or flash sales quite often. Be sure to join our email list below or follow us on Facebook or Instagram to be in the know as quantities are always limited and we do sell out. 

Q: Are you licensed and insured? 

  • Yes, I have ServeSafe food handling manager certification, as well as the "egg breaker" licenses required to legally operate operate my business consistent with current state and county laws. I do carry appropriate insurance as well.

Q: Do you offer pick up? Do you deliver? 

  • FREE PICK UP: I am unable to offer pick up from my kitchen, but we do offer no contact front door pick up from a residential address in SW Highland Park.  All pick ups are front door, no contact and must be pre-arranged.

  • FREE DELIVERY available in the following areas: Deerfield, Glencoe, Highland Park, Highwood.

  • ZONE 1 ($10.00): Buffalo Grove, Glenview,  Lake Forest, Lincolnshire, Northbrook, Kenilworth, Mettawa, Northfield,  Riverwoods, Winnetka

  • ZONE 2 ($12.00): Arlington Heights, Evanston, Golf, Niles, Park Ridge, Prospect Heights, Skokie, Wheeling, Wilmette* 

  • ZONE 3 ($18.00): Forest Lake, Hawthorne Woods, Indian Creek, Lake Zurich, Kildeer,  Libertyville, Long Grove,  Mundelein, Vernon Hills*

  • ZONE 4 ($20.00): Chicago city all areas* 

*LOCAL SHIPPING IS ALSO AN OPTION AND OFTEN LESS EXPENSIVE THAN DELIVERY

Q: Do you ship?   (*local shipping is only $9)

  • Yes! I ship custom decorated cookies, cookie gift boxes, cupcake + fondant modeled toppers and cookie kits anywhere throughout the United States.

  • Cupcakes and cakes, due to their delicate natures, are local delivery/pick up only.

Q: How does pricing work? Can I get a volume discount? 

  • Check out my MENU page for a guide to basic pricing and cake sizes/servings.

  • There may be additional labor fees depending on the level of detail required in executing your cake/ cookie/ cupcake design. A fondant covered cake with a 3D modeled topper or additional details will cost more than a basic buttercream cake.

  • Discounts: In the world of cake and cooking decorating, more is more - i.e. the larger the quantity ordered, the more hours I spend hand decorating each cookie, cupcake or cake. There really isn't much of an economy of scale here. Items are priced accordingly to cover organic and special ingredients, labor, and the cost of running a legally licensed and insured business. :) 

Q: Do you bake holiday themed items? 

YES! In fact, I offer gift box items in my web store for several holidays including Halloween, Thanksgiving, Christmas, Valentines, Back To School/ Graduation, Teacher/Nurse Appreciation Weeks, Mother's Day, Father's Day.   Join my mailing list or follow me on Facebook to stay up to date with these fun sales.

 
 
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